The Cleaning Pie| Vol. 2 No. 2 Winter, 1999 |
| GLORY Carpet Homeland |
| Cleaning in Your HOME with Extraction Excellence |
Customer's Greatest Problem & Solution
Web Page & Hosting Service Secured
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We'd like to take this opportunity to thank each of our customers and wish you a blessed holiday and new year. A special welcome goes to our new customers for 1999.
We are especially grateful that you have entrusted us with the responsibility of caring for your carpets and furniture. It is an encouragement to us to know, that when we've finished our cleaning your home not only looks cleaner but breathes and smells cleaner. And more than these, we have also helped you to be a better steward of the greatest investment each you have: YOUR HOME. We hope some of the articles and information we include will truly help you. We welcome your reactions and suggestions.
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The IICRC has reported the latest technician statistics. There are now over 18,000 certified "registrants" cleaning carpets all over America and in other world areas. Certified Firms now total over 4,800. Of these over 3,800 have either one or two certified technicians.
Also they have completed the first major revision of a 1994 standard, the S500, for Water Damage.
By February, 2000, the S300 standard for Upholstery Cleaning should be printed.
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Since early this year we have focused more on cleaning furniture due to a number of work orders which have been sent to us by a company in Florida. Stainsafe Companies apply Scotchguard to certain local furniture store sales of new couches, love seats, etc. They are the largest organization of their kind, and offer an amazing warranty. We encourage you to look it over if you are not aware of their service. The full story is available at www.stainsafe.com/.
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Customer's Greatest Problem & Solution
During this year we have observed what is probably the main problem customers encounter with either furniture or carpet when they do their own spot cleaning.
The tendency is to over-apply spotters which results in too much detergent left in the carpet or upholstery. This becomes a problem, not because the spot does not clean up, but because it re-soils promptly. Detergents are formulated to attract soils and then, in water, to emulsify (or break down) soils fully preparing them for extraction.
To not extract with a good rinse agent in the water is to cause it to dry on the tips of the carpet/upholstery surface.
The key is to keep application of detergents to a minimum. This leads us to our next section.
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In the training schools we have attended, the memory device of a pie was used to introduce us to how cleaning is accomplished.
Cleaning involves four ingredients often referred to as the "Cleaning Pie!"
When one is limited in size the other pieces have to increase for the same cleaning result. All four are needed to some degree.
It is physics-- the physical properties of evaporation and wicking that are actually responsible for the effectiveness of carpet cleaning technology. Once the chemical with heated water is sprayed on a thoroughly vacuumed carpet, soil (with a needful amounts of agitation) is broken loose from the fibers and backing and becomes suspended in the detergent solution.
The wand comes next delivering a bit more pressurized agitation (usually about 500 psi) through it's rinsing action. Water mixed into the rinsing solution has wetting agents aiding removal of both cleaning agents and the soil itself.
The most important time for carpet cleaning is the final hour
of drying time. It is this time that 
the deepest dirt
appears if it was not cleaned when the technician was present.
Since carpets are a little more rugged than upholstery, the pieces of this pie change a bit (see figure above).
Less time is required to accomplish the same cleaning impact on carpets when temperature and agitation is increased dramatically.
This is why the truck mounts work more quickly than portable
units.
Upholstery's
cleaning requirement involves more time and nearly the same
amount of agitation because the higher cotton content of these
textiles are much more sensitive to strong chemicals and higher
temperatures. Serious damage results from pH detergents above
about 8.5 to 9 or temperatures above more than about 140-145F.
This explains why furniture cleaned properly requires much more time and elbow work than carpets.
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Chris is faithful to answer our phone, keep the home tidy, oversee and teach our boys the home school basics, and undertakes the job of book work for our business. She also is quite active in church each week by providing helps by clothing relocations, greeting cards to individuals, teaching a primary age Sunday school class, meal planning, building cleaning, church calendar, and the list goes on!. . .
David has reached the fifth grade and excels as a reader. He loves to build with Lego blocks, listen to the daily drama programs on the Christian stations we tune in. He loves the Saturday children's programming.
Joseph is a happy boy and is slowly learning to read the Bible books Dad has read to him. He also loves videos especially for kids, and can see them over and over. Both Joseph and David hear and/or read Bible stories for bedtimes and David reads his Bible, a chapter every morning, and again each evening.
Pat has spent a lot of time learning about the computer this year, and takes care of maintenance chores at home. He is active in church as well by overseeing the church building cleaning groups, serving as a deacon, song leader, and the church clerk. Our family goes monthly to a local rest and rehabilitation home. This is a good reminder to us of not only the blessing of good health, but the opportunities of life wherever God places us in life.
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Web Page & Hosting Service Secured
We have realized the value of the internet since purchasing a computer in December, 1998, which is able to utilize it. We now have free internet service, a business web page, and free hosted service providing you, our customers, with a detailed place to find just about any information you'd like to locate. If you don't know where to find it, we invite you to email us and we'll try to get it for you.
The site includes links to the IICRC, the NEIRC, the CRI, Our Brochures, the "What Customers Should Expect" portion of the S001 standards, Spot-Cleaning Procedures from various sources, Comments Regarding Household Products from some professional cleaners, Technical Articles from Cleanfax Magazine, plus even other information. Pat's new truck sign is one of the pages. There are also some personal pages from our home.
We want to make it as helpful as possible. We welcome your comments!
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Our email & web address is as follows:
cplmtc@glorycarpetcleaning.com
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Send change of name or address
to this address:
GLORY Carpet Homeland
Editor
GLORY Carpet Cleaning Service
47 Long Hill Street
East Hartford, CT 06108-1436
860-528-7205
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Posted Date: November 27, 1999 Copied from edition sent out to our customers. Homeland99j.htm
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